SMS & Text Messaging Privacy Policy

1. Who We Are

This Privacy Policy applies to The Inspection Academy, a Texas LLC ("TIA," "we," "us," or "our"), operator of a TREC-approved home inspector qualifying education school at theinspectionacademy.com (TREC Provider #701080).

This policy describes how we handle personal information collected through our website, web forms, text messaging program, and any other interactions you have with us.

2. Information We Collect

We may collect the following categories of personal information:

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide access to our free sample home inspector exam and related resources
• To send you text messages and emails you have opted in to receive
• To follow up on your interest in our qualifying education programs
• To process enrollments and manage your student account
• To respond to inquiries, questions, and support requests
• To improve our website, marketing, and educational programs
• To comply with applicable laws and regulations, including TREC requirements
• To detect and prevent fraud or unauthorized use

4. SMS / Text Messaging Data

When you opt in to receive text messages from The Inspection Academy Text Notifications program, we collect your mobile phone number and your opt-in consent record. This information is used exclusively to send you messages within the scope of our text messaging program.

Your phone number may be transmitted to our SMS service provider (Twilio) solely for the purpose of message delivery. Twilio processes this data as a service provider on our behalf and is not authorized to use it for any other purpose.

You may opt out of text messages at any time by replying STOP to any message we send. See our SMS Terms & Conditions for full program details.

5. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: We share data with vetted third-party vendors who help us operate our business (e.g., email delivery, SMS delivery via Twilio, website analytics, payment processing). These providers are contractually bound to use your data only to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of TIA, our students, or others.
• Business transfers: If The Inspection Academy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

If you unsubscribe from our text messaging program, we will retain a record of your opt-out to ensure we honor your preference and do not contact you again unless you opt back in.

You may request deletion of your personal information at any time by contacting us at mwarner@theinspectionacademy.com. We will honor deletion requests except where we are required to retain data by law or legitimate business necessity.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyze website traffic. These may include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Advertising cookies: Used to measure the performance of our advertising campaigns (e.g., Google Ads conversion tracking).

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Visiting our site with cookies enabled does not constitute consent to receive text messages or emails.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission (HTTPS), access controls, and use of reputable third-party platforms with established security programs.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe your information has been compromised, please contact us immediately at mwarner@theinspectionacademy.com.

9. Children's Privacy

Our services are intended for adults who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at mwarner@theinspectionacademy.com.

10. Your Rights & Choices

You have the right to:

• Opt out of text messages at any time by replying STOP to any message we send you
• Opt out of marketing emails by clicking the unsubscribe link in any email or contacting us directly
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to applicable legal requirements

To exercise any of these rights, contact us at mwarner@theinspectionacademy.com. We will respond to your request within a reasonable timeframe.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. If we make material changes to how we handle your personal information, we will provide notice via email or a prominent notice on our website. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: